eBay Systems Failure Allows
Customers From Disallowed Postage Locations to Place Orders
I've nothing against Puerto Rico other than the fact
that, like many other countries in the world, their
postal service is rubbish. That's why I explicitly
disallow purchases from, for example, Puerto Rico.
Imagine my surprise when I receive an order from that
country in my "Orders Awaiting Dispatch," list.
This is annoying for customers, annoying for me, and if
I cancel and refund the order, of course, as per the
liar on the telephone below says, I get all my fees for
the transaction back, right? Wrong. That's a
lie. eBay keeps some of the fees for that
cancelled transaction unless you track it down for six
hours and get an ex-gratia payment. Which, I would
point out, I still have not got.
I almost forgot about the tremendous eBay lie told to me
in the first conversation linked below. "Oooo,
Postage locations can not be disallowed. You have
to block the users one-by-one." You may think that
after five minutes on hold that this is just
stupidity. No, I've been there before. An
ebay whopping lie, after which I appear to get, not so
much cut-off properly, as "Blu-Tack over the
microphoned."
Millions of pounds are in eBay coffers worldwide because
of these so-called "glitches." But I don't allow
them to be called glitches. Oh no. Sorry,
Murray Lambell. I'm not having that after our
personal conversation in Manchester last September 2021,
since which you completely ignored my most
mathematically and politely presented complaint:
Ebay, and Invisible Sales
Throttling, Caps, Levelling or Limits Related to UK
VAT Thresholds
Oh well. The truth will out...
10-MAR-2022 Incident of eBay Systems Allowing A
Purchase From Disallowed Postage Location Puerto
Rico
As detailed above, here are the two telephone calls
about the first of two incidents:
Audio Recording
10-MAR-2022: Ebay Seller Support Lie, then Cover the
Microphone and Stop Talking When Challenged, Call 1
YouTube
Video of eBay Telephone Line Of Lies: Excluded Postage
Countries Fails to operate, 10-MAR-2022 Ep 01
Local
Video Copy puerto_rico_1_edit.mp4
Audio Recording
10-MAR-2022: Ebay Seller Support Lie Again, and There
is no Satisfactory Resolution Call 2
YouTube
Video of eBay Telephone Line Of Lies: Excluded Postage
Countries Fails to operate, 10-MAR-2022 Ep 02
Local Video Copy
puerto_rico_2_edit.mp4
A more competent liar, who still lies telling me that
"All fees will be credited back." That's a
lie. Certainly the flat transaction fee is not
credited back without a manual ex-gratia payment.
24-MAR-2022 Second Incidence
of eBay Systems Allowing a Purchase from Disallowed Postage
Location Puerto Rico.
This is much of the same, only after a total of eight minutes on
hold I get through to manager Lyndsey. As a manager,
Lyndsey is clearly not used to being confronted with the
truth. Well, welcome to the real world of customer
service, Lyndsey. I am your customer, and I won't be lied
to without making it clear that I realise that it is
happening. Here is the audio recording and a link to the
YouTube video version:
Audio
Recording 24-MAR-2022: Ebay Seller Support Lie about Crediting
all Fees When Cancelling a Transaction From an Excluded
Postage Location Due to Their Website Failure.
Youtube
Video of eBay Telephone Line of Lies: Excluded Postage
Countries Fails to Operate, 24-MAR-2022 Ep 03
Local
Video Copy puerto_rico_24032022.mp4
I did receive an email response, rather mysteriously from "authenticsneakeruk@ebay.co.uk"
which goes as follows:
__________________________
authenticsneakeruk@ebay.co.uk
Thu 24/03/2022 17:14
eBay
Hello Henry,
Regarding below transactions:
120743329648 - nXXX-XXX0
123578578694 - aXX_XX4
Lyndsey here from the leadership team, thank you for talking to
me today and for bringing this issue to my attention.
I have double checked on both March orders, and can see that you
have long had these countries excluded.
This is now being reviewed by our technical team, and I
apologise for the inconvenience of this. Once I hear the
feedback from them, I will let you know. I am out of office
until April 24th and will check it on my return. In the
meantime all fees for the two sales have been credit back to
your account, please allow up to 24 hours for this to be
reflected
Thanking you for your patience
Kind Regards
Lyndsey
ebay leadership team
[THREAD ID: 1-428549062126]
eBay Document ID: 116870901008
____________________
I still think that not using your full name in business
communications is unprofessional, particularly if you are one of
the ebay leadership team, but well; Joy unrestrained eh?
Do you think that it will be explained and fixed? We
shall see what happens.
General email address checked daily
including the spam folders: vila_nestor@hotmail.com
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