Ebay Seller Support Online
Chat Transcript Concerning Multiple Customers Seeing
Items As Out Of Stock When there is Plenty Of Stock
Available on the Listings, 02-JUN-2020 13:16
Transcript of
text chat with
ebay seller
'support'
concerning
customers
being
incorrectly
shown items as
out of stock
when there has
always been
plenty of
stock
available on
the listings.
_________
vila_restor13:16
PM
Customers are
seeing "Out Of
Stock" on some
of my listings
when stock is
definitely set
as available
in plentiful
quantity on
those exact
same listings.
This limits my
sales. Why is
this
happening?
Kajal13:16 PM
Welcome to
eBay Live
Help. My name
is Kajal. I'd
happy to help
you today.
Please stay
connected
while I review
your query.
Kajal13:17 PM
Hello Henry.
vila_restor13:17
PM
Hello
Kajal13:18 PM
May I know the
item number
please, for
which you are
seeing the
error?
vila_restor13:19
PM
Item no.:
120819784743
Message from
Customer
Userid:
**valve**,
30-MAY-2020
15:56
vila_restor13:19
PM
The customer
sees the
error, not I.
vila_restor13:20
PM
Also another
example
Userid: ##r45
Item no.:
110951791253
31-MAY-2020
20:12
Kajal13:20 PM
Thank you for
providing the
details. I'll
surely look
into the
matter and try
my best to
resolve this
for you.
Please stay
connected
while I check
a few details.
This might
take 2-3
minutes.
vila_restor13:20
PM
OK
Kajal13:25 PM
Thank you for
the time
offered. I
have checked
the details
both from
yours as well
as buyer's
end. And I do
not see any
such issue.
Will it be
possible for
you to ask the
buyer to get
in touch with
us, so that we
can help them
in completing
the sale?
vila_restor13:26
PM
No. I want you
to answer my
question. You
can see from
my inbox
communications
that the buyer
was shown that
items were out
of stock when
they were in
stock on the
listing.
Please explain
this.
vila_restor13:27
PM
Please also
consider how
many more
times this has
cause failure
of sales
without any
communication
from the
buyer.
Kajal13:29 PM
Henry, I am
from the
selling team.
There is a
separate team
who looks into
buying. I have
looked into
your account
and I find no
issue. Please
ask the buyer
to get back to
us, so the
relevant team
can look into
it.
vila_restor13:29
PM
I am selling.
This is Your
Issue.
vila_restor13:30
PM
Do not even
attempt to
dodge the
question in
such a trivial
fashion.
Kajal13:30 PM
There is no
issue with
your account.
Please
understand. If
there was any,
I would have
surely looked
into and
resolved it.
vila_restor13:31
PM
Then my
customers are
sending me
messages
saying that I
am out of
stock for no
reason? They
are going to
all that
trouble
because of
some figment
of their
imagination?
Kajal13:32 PM
There might be
some issue
with their
account. I
have double
checked your
listing and
there is no
out of stock
option
selected.
vila_restor13:33
PM
Indeed there
is not, so why
are they
having this
problem? They
have tried
with other
sellers and
not seen the
same issue. To
suggest that
it is a
problem with
the customer's
account is
Clear and
Obvious
Nonsense,
verging on an
downright Ebay
Lie.
Kajal13:35 PM
I will ask my
lead as well.
Please bear
with me.
vila_restor13:35
PM
Take as long
as you need.
Kajal13:40 PM
Thank you for
the time
offered. I
have asked and
confirmed from
my lead. He
has checked
from a test
account as a
buyer, there
is certainly
no issue on
your account
or listing.
Kajal13:41 PM
Please ask the
buyers to get
in touch with
us, so our
buying team
can look into
it and
resolved the
issue.
vila_restor13:41
PM
Then how do
you explain
what my
customers tell
me?
Kajal13:42 PM
Ask them to
get in touch
with us. We'll
look into it.
vila_restor13:42
PM
No. This is a
selling issue.
You would just
tell them "Oh,
that seller
has no stock."
Kajal13:43 PM
Ask your buyer
to get in
touch with us
with a
screenshot.
vila_restor13:43
PM
You have
failed to come
even close to
answering my
question,
might I say
deliberately.
Kajal13:43 PM
Henry, we can
only resolve
the issue if
we do find
one.
vila_restor13:44
PM
I have told
you of the
issue. You can
see the
buyer's
problems.
Address the
issue.
Kajal13:44 PM
My manager has
also checked
from his end,
that there is
no issue in
your account.
And asked to
get the buyer
to contact us
with a
screenshot of
the error.
vila_restor13:44
PM
Buyers are
being
incorrectly
told that I
have no stock
when I have.
vila_restor13:45
PM
It's not good
enough for
£1200 every
Month and I
wish to open a
complaint.
Kajal13:45 PM
Absolutely, I
can get you
over to a
Supervisor/Manager
to speak about
your
situation.
However, I
really wanted
another chance
to be your
advocate
today.
vila_restor13:46
PM
If you just
say the same
thing over and
over that is
no use.
Kajal13:47 PM
I totally
understand
your point.
However, I
have checked
every way
possible to
see if there
is any issue
with your
account. But
did not find
any.
Kajal13:47 PM
If you wish
you can also
your listing
as a buyer.
vila_restor13:47
PM
Then explain
what the
customers say.
vila_restor13:48
PM
Of course *I*
can see the
stock. Ebay
would not be
stupid enough
to conceal it
from *me*,
just my
customers.
Kajal13:49 PM
Why would eBay
try to
conceal
it, if our
sellers will
have sales, it
will
ultimately be
good for them
as well as for
us to grow in
the business.
vila_restor13:49
PM
That's you you
to answer.
Kajal13:50 PM
I have already
mentioned
there is no
issue in your
account.
vila_restor13:51
PM
And I've told
you that there
is clearly a
problem, shown
you the
evidence,
which you have
failed to
explain.
Kajal13:51 PM
We need a
screenshot
from buyer's
end.
vila_restor13:51
PM
No you do not.
Kajal13:51 PM
My manager has
also confirmed
the same.
vila_restor13:52
PM
Then I wish to
instigate an
official
complaint that
customers are
being given
"out of stock"
notifications
from my
listings in
error, thus
limiting my
sales.
vila_restor13:53
PM
This is in
breach of my
contract with
ebay UK.
Kajal13:53 PM
Sure. Please
stay
connected. I
will get you
over to my
manager.
Kajal14:01 PM
Thank you for
the time
offered.
Kajal14:01 PM
Hope we are
still
connected
right?
vila_restor14:02
PM
Yes, I have
all day should
it be
required.
Kajal14:03 PM
My manager
will get back
to you via
email within
24-48 hours.
vila_restor14:03
PM
Very well.
Goodbye.
Kajal14:03 PM
Thank you for
contacting
eBay Live
help. Have a
great time
ahead. Bye and
take care!
Stay safe,
Henry
Chat session
has ended
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