15-JUL-2022 eBay Internal Search of My Own Listings Can't Find Exact Word Match Items, and Neither Can The Customers on the Main Site.

On Tuesday 12th July I was searching for "Variable Capacitor" within my own listings in eBay Seller Hub, Selling Manager Pro, or whatever it is supposed to be called.  That's strange.  Less than half of my items that I know have "Variable Capacitor" in the title are showing.  Oddly enough, it's exactly the same for the customers using the most obvious search term "Variable Capacitor," on the main site.  Oh Dear!  Is it any surprise that I'm selling less than half of the variable capacitors that I should be?

When I search for variable capacitor within my own listings it looks like this:

One selects "All Categories," "All Formats," "All Statuses,"  "Item Title," "Contains," and you enter "Variable Capacitor," and hit search.  Currently this brings up eight results where the title contains "Variable Capacitor," and oddly, two results where there is no mention of "Variable" anywhere in the title or listing.

"variable capacitor" internal listing
              search

I have many more listings containing the exact words "Variable Capacitor," sometimes right at the beginning of the title.  I also have many more listings for capacitors which are not variable, so why don't they appear as well as the other non-variable capacitors in the ten results?  You can see some of the other variable capacitors when I search for "AM Capacitor" below.  There are 14 results, one of which is for fixed AM Capacitors.

Internal Search for AM Capacitor

This in itself is one of many annoying eBay failures.  How can it be so difficult to search for an exact text match, a facility reliably operational in early versions of MS-DOS in the 1980's, and something taught in detail at code level in the first year of computer science degrees?  It's a mystery.

That would be bad enough, but the same thing is happening when customers do the same search on the open site. 

A typical guest customer search for "variable capacitor" brings up more than 100,000 results.  The image below shows a typical example.  There is one of my variable capacitors, and surrounding it are the 95% of search results for non-variable capacitors from China.   These bear absolutely no relation to the intended search, and none of the results are for the variable capacitors which are not found in my internal search.

General eBay site search for "Variable
              Capacitor"

Similarly, a general site search for AM capacitor shows up my variable capacitors which are shown on the internal search for "AM Capacitor," the Variable Capacitors of many other vendors, and the many thousands of unrelated capacitors.

General eBay Site Search for "AM
              Capacitor"

This is either madness, or is somehow intentional.  Is eBay deliberately blocking many search results which are the most obvious, popular, and appropriate for the potential buyer?  It looks like it.  For me, that could explain a great many things.  It could explain one of the mechanisms by which eBay systems have limited my turnover to exactly 85,000 per year since 2017 because they have failed to recognise my VAT registration.  For the other variable capacitor vendors who are also affected, only they can say how obviously capped their turnover totals are.  (See
Ebay, and Invisible Sales Throttling, Caps, Levelling or Limits Related to UK VAT Thresholds)

So, on Tuesday 12th July 2022 it was onto the eBay Telephone Line Of Lies aka Seller Support to see what they have to say on the matter.

12-JUL-2022:  Call to eBay Customer Support Concerning eBay Direct Match Listing Search Failure 1:

Sorry, my recording of the first call failed.  During this call, the person could not even manage to use the internal listing search tool, insisting every time that there were no results at all.  She was seemingly incapable of typing Variable Capacitor into the search box seen in the first pictures above.  I was rather rudely cut off after politely suggesting that she was a liar, and was deliberately trying to avoid dealing with a well-known eBay search manipulation issue.

12-JUL-2022:  Call to eBay Customer Support Concerning eBay Direct Match Listing Search Failure 2:

Recording of eBay Customer Support Call Concerning eBay Direct Text Match Listing Search Failure Number 2

YouTube Video of The eBay Telephone Line Of Lies Call Concerning eBay Direct Text Match Listing Search Failure Number 2

You can click on the link above to hear the call with only hold the music removed or if you really want, you can watch me on the telephone on YouTube.

Call Summary:

1)  This time at least, the operative can reproduce and understand what I consider to be a major problem.
2)  I am told that this is a completely new and unknown phenomenon.  Lie.
3)  I am told that it will be fixed within 24 to 48 hours.  Lie.  (It certainly wasn't, and was never going to be)
4)  I suggest that this obvious failure is of sufficient importance to warrant the personal attention of Murray Lambell, V.P. of eBay U.K. who, "Is responsible for all eBay U.K. activities."
5)  I complain, and make it clear that I have been lied to.

How many other examples might be found of this strange behaviour, where the most obvious and popular search terms are ignored and inexplicable, irrelevant search results are returned instead?  I have combed through those 21 or so variable capacitor listings to find some explanation, have tried changing some titles and can find no explanation other than gross failure or deliberate manipulation.
______________________________________
For completeness, here is the text that is present on my YouTube video for call number 2:

"
My apologies for losing the recording of the first call mentioned in this video. Suffice to say that the individual in question was incapable of even doing a simple search without lieing, and was apparently not happy when politely confronted with the truth. Click! Oh Dear. If you are wondering why I was poised for action above the telephone while waiting for this callback from the EBay Telephone Line Of Lies, that's because the ETLOL standard procedure is to allow your telephone to ring for about half a second, end the call before you pick it up, then the ebay system sends you a message saying, "Ooo Betty: The call was not answered!" Thus from the call centre computer analysis point of view, the call is resolved successfully, that's one less in the queue, and it's your fault. So you have to be quick.

This call concerns me searching within my own listings in eBay's seller hub tool. It doesn't work. It brings up some listings with the text "Variable Capacitor" in the title but not many of the others. I wonder why that could be? I also noted that the same thing happens with general searches as an ebay guest viewer, i.e. a potential customer. So about two-thirds of my "Variable Capacitor" listings are completely hidden when buyers search for the exact text "Variable Capacitor," instead being shown thousands of completely irrelevant non-variable capacitors, generally, nasty crap from China.

That's not good enough, Murray Lambell V.P. of eBay U.K. who is responsible for all eBay UK activities. MSDOS 3.2 had a better text search method than this, and I can only assume that deliberate shenanigans are occurring. However, it adds insult to injury when your programming monkeys do that, and then *don't* stop me from seeing it happening when I search my own listings internally. As eBay lies go, that's just pathetic."
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18-JUL-2022:  Call to eBay Customer Support Concerning eBay Direct Match Listing Search Failure 3

Nothing has happened to fix this failure after six days.  I was promised 48 hours!  Oh dear.  Let's get onto the eBay telephone Line Of Lies and see what's happening, shall we?


18-JUL-2022 Recording of eBay Customer Support Call Concerning eBay Direct Text Match Listing Search Failure Number 3

Call Summary:

1)  It would appear that when Ariel on the last call promised a solution within 48 hours, that was a bad thing to do.  I call it a Lie.
2)  No IT support REQ number was attached to the last call notes.  I'd say that no such REQ was ever made.
3)  I get a new REQ number REQ000003443862.
4)  I am actively engaged in an argument over eBay lies.  Apparently some eBay call centre operatives in South Africa don't like being faced with the truth.  If you want a fight, you can have one.
5)  The call moves onto me mentioning giving eBay legal notice, again, that I know my sales are still being silently and illegally limited to 85,000 +/-5% p.a. over five years since 6th April 2017.
6)  After many minutes on hold, I speak to a representative of eBay's (don't laugh) "Trust and Safety," department.
7)  I give permission to end the call with no resolution on either matter.

YouTube Video of The eBay Telephone Line Of Lies Call Concerning eBay Direct Text Match Listing Search Failure Number 3

Local Video Copy listing_search_fail_edit_12072022.mp4

The silent sales limits part of the conversation will be dealt with on this page here: 
Ebay, and Invisible Sales Throttling, Caps, Levelling or Limits Related to UK VAT Thresholds

So, Murray Lambell, SVP of eBay UK.  More lies.  When will they ever end?

My email address checked daily including spam folders:  vila_nestor@hotmail.com

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