Ebay Seller Support Online
Chat Transcript With Hannah Concerning Multi-Buy
Discount Being Applied to Separate Orders
Incorrectly and the Ensuing eBay Lies
Multi-buy discount has been applied in error to two
separate purchases of item number 111589709396 today
Hello welcome to eBay live support. My name is
Hannah. How can I help you today?
A multi-buy discount has been applied in error to
two separate purchases today, I am the seller.
Hi Henry let me take a look into this for you now.
Thank you for waiting Henry. Was this for the buyer
Okay bare with me I am going to just check and see
what your options are in this instance.
I have looked into this to see what could be done
and as the sale has been completed you can either
honour the sale or contact the buyer explain what
happened, cancel the order and then relist
Tell me what is wrong with the listing then.
Without the Multi-Buy discount.
I am sorry I understood it was applied in error.
I think that you have misunderstood my point. Ebay
systems have applied that discount in error. I want
to know why.
and I want it to stop happening again and again.
My apologies I misunderstood. Let me check and why
this could be happening to you.
EDIT: Lie Detected!
I can see there is another item that sold with a
multi buy option the Vertical PCB Mount 6.0mm Round
Shaft Linear Potentiometer, Lin B Pot VR60. Was this
also an error on your account?
I cannot see why the multi option was added to your
items. What I am going to have to do is escalate it
and have it looked into to.
The order from a####g looks like the discount was a
bit large, I'd have to calculate it exactly...
No it looks about right on that one, as it was for
more than one item.
Okay perfect I just wanted to check everything. I am
going to escalate this for you now and have your
account looked at to see why this is happening.
Please do the escalation. Your website is a
shambolic mess that can't even add up correctly. I
don't pay £1200 a month for this. Thanks for you
I completely understand Henry. I am going to do that
I have raised this issue now for you Henry and it
will be looked at.
ok. I'll look forward to the response. Again.
You are welcome Henry.
Thank you for contacting eBay live help. Have a
So then I get an email.
eBay Customer Support SR# 1-265286854757
I hope this email
finds you well.
Following on from our
chat two days ago in regards to multi-buy promotion being added
to your listings, our i.t team took a look at this for you.
They were unable to
see any issues or errors from the site that may have caused
It seems that it may
have been added in error when you were creating the listing.
I would advise to make
sure that this option is not ticked before making the listing
I hope that this will
help you with your future listings
Supporting our biggest
and best Merchants tactically to remove any operational barriers
to a thriving eBay business.
[THREAD ID: 1-3DVCXZ6V]
So the problem that you saw doesn't exist? I
unable to see any issues or errors from the site that may have
caused this. >
Then explain how
that it may have been added in error when you were creating the
I would advise
to make sure that this option is not ticked before making the
already discussed this in our text chat. You were quite
clear that an error had occurred, and that multi-buy discounts
should not apply for two separate transactions. You have
deliberately tried to confuse the issue with this response,
which is a denial of a problem where one clearly exists.
It is another
Ebay Lie. This is not an acceptable response, and I wish
to complain about it officially.
Here's the next email response...
RE: Re: eBay Customer Support SR#
Thank you for writing
back to eBay.
Henry, first of all,
please accept my sincere apology for the inconvenience you have
faced in this matter. However, could you please share the
screenshot of any of such transaction in which this error
occurred. We will surely look into it. Also, please contact us
via live chat or phone for real time assistance.
We regret for the
inconvenience and appreciate your patience and understanding in
I appreciate the
opportunity to have helped you with this information. For
further assistance, please feel free to get back to us, we will
be more than happy to assist you.
eBay Customer Support
[THREAD ID: 1-3E1SM4YM]
I did indeed email back four clear screenshots of
the transactions the very same day. They will
not be displayed here to preserve my customers'
privacy. The response from Roshni V. of ebay
Customer Support by 17-JUN-2020 was precisely
nothing. Another unprofessional person hiding
behind a partial name, operating from way overseas.
Rob Hattrell, V.P. of eBay UK may not hide behind a
pseudonym however, and I'd like to hear his response
to this, and the many other unresolved eBay issues
detailed on this site.
General email address: