Ebay Seller Support Online Chat Transcript With Hannah Concerning Multi-Buy Discount Being Applied to Separate Orders Incorrectly and the Ensuing eBay Lies
vila_restor14:02 PM
Multi-buy discount has been applied in error to two separate purchases of item number 111589709396 today at 09:38.
Hannah14:03 PM
Hello welcome to eBay live support. My name is Hannah. How can I help you today?
vila_restor14:03 PM
A multi-buy discount has been applied in error to two separate purchases today, I am the seller.
Hannah14:06 PM
Hi Henry let me take a look into this for you now.
Hannah14:09 PM
Thank you for waiting Henry. Was this for the buyer d###s?
vila_restor14:09 PM
That's correct.
Hannah14:12 PM
Okay bare with me I am going to just check and see what your options are in this instance.
vila_restor14:12 PM
ok
Hannah14:18 PM
I have looked into this to see what could be done and as the sale has been completed you can either honour the sale or contact the buyer explain what happened, cancel the order and then relist correctly.
vila_restor14:18 PM
Relist Correctly?
vila_restor14:19 PM
Tell me what is wrong with the listing then.
Hannah14:19 PM
Without the Multi-Buy discount.
Hannah14:20 PM
I am sorry I understood it was applied in error.
vila_restor14:20 PM
I think that you have misunderstood my point. Ebay systems have applied that discount in error. I want to know why.
vila_restor14:20 PM
and I want it to stop happening again and again.
Hannah14:21 PM
My apologies I misunderstood. Let me check and why this could be happening to you.

EDIT:  Lie Detected!

Hannah14:27 PM
I can see there is another item that sold with a multi buy option the Vertical PCB Mount 6.0mm Round Shaft Linear Potentiometer, Lin B Pot VR60. Was this also an error on your account?
vila_restor14:28 PM
which date?
Hannah14:30 PM
On today.
Hannah14:32 PM
I cannot see why the multi option was added to your items. What I am going to have to do is escalate it and have it looked into to.
vila_restor14:33 PM
The order from a####g looks like the discount was a bit large, I'd have to calculate it exactly...
vila_restor14:33 PM
No it looks about right on that one, as it was for more than one item.
Hannah14:35 PM
Okay perfect I just wanted to check everything. I am going to escalate this for you now and have your account looked at to see why this is happening.
vila_restor14:36 PM
Please do the escalation. Your website is a shambolic mess that can't even add up correctly. I don't pay £1200 a month for this. Thanks for you help today.
Hannah14:37 PM
I completely understand Henry. I am going to do that right away.
Hannah14:40 PM
I have raised this issue now for you Henry and it will be looked at.
vila_restor14:40 PM
ok. I'll look forward to the response. Again.
Hannah14:41 PM
You are welcome Henry.
Hannah14:41 PM
Thank you for contacting eBay live help. Have a great day.
_____________________________

So then I get an email. 

eBay Customer Support SR# 1-265286854757

Hello Henry,

 

I hope this email finds you well.

 

Following on from our chat two days ago in regards to multi-buy promotion being added to your listings, our i.t team took a look at this for you.

 

They were unable to see any issues or errors from the site that may have caused this.

It seems that it may have been added in error when you were creating the listing.

 

I would advise to make sure that this option is not ticked before making the listing live.

 

I hope that this will help you with your future listings

 

Kindest regards,

 

Hannah

Merchant Support UK

Supporting our biggest and best Merchants tactically to remove any operational barriers to a thriving eBay business.

[THREAD ID: 1-3DVCXZ6V]

_______________________

So the problem that you saw doesn't exist?  I reply...
_______________________


Hello Hannah,

>They were unable to see any issues or errors from the site that may have caused this. >

Then explain how it happened.

>It seems that it may have been added in error when you were creating the listing.

I would advise to make sure that this option is not ticked before making the listing live.>


We have already discussed this in our text chat.  You were quite clear that an error had occurred, and that multi-buy discounts should not apply for two separate transactions.  You have deliberately tried to confuse the issue with this response, which is a denial of a problem where one clearly exists.


It is another Ebay Lie.  This is not an acceptable response, and I wish to complain about it officially.


Henry Walmsley.
_______________________

Here's the next email response...
_______________________


RE: Re: eBay Customer Support SR# 1-265286854757

Hello Henry,

 

Thank you for writing back to eBay.

 

Henry, first of all, please accept my sincere apology for the inconvenience you have faced in this matter. However, could you please share the screenshot of any of such transaction in which this error occurred. We will surely look into it. Also, please contact us via live chat or phone for real time assistance.

 

Link: https://ocsnext.ebay.co.uk/ocs/eua?pid=905

 

We regret for the inconvenience and appreciate your patience and understanding in this matter.

 

I appreciate the opportunity to have helped you with this information. For further assistance, please feel free to get back to us, we will be more than happy to assist you.

 

Kind Regards,

 

Roshni V.

eBay Customer Support

 

[THREAD ID: 1-3E1SM4YM]

_________________

I did indeed email back four clear screenshots of the transactions the very same day.  They will not be displayed here to preserve my customers' privacy.  The response from Roshni V. of ebay Customer Support by 17-JUN-2020 was precisely nothing.  Another unprofessional person hiding behind a partial name, operating from way overseas.

Rob Hattrell, V.P. of eBay UK may not hide behind a pseudonym however, and I'd like to hear his response to this, and the many other unresolved eBay issues detailed on this site.

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