Opt-Out Failure - Hit F5 for the Latest
On 9th November 2021, the boy-wonders at eBay
Politburo Central decided that no-one was paying to use the
useless "Webinterpret" automatic translation system created by
another company that ebay had bought-out some time earlier.
Oh Dear: What a surprise! To avoid any embarrassment of the
executives involved in spending all that money, ebay tried to make
this a free service and allowed people to opt-out. Opt-out,
I most certainly did. Below you can read about what happened
next, and how without immediate and continuous manual intervention
it would have ruined my selling account within two days.
There is also a very interesting post-script to this issue,
dug-out from August 2019.
04-DEC-2021 Webinterpret Activates On My eBay Account
Without Permission After Explicitly Opting-Out
On 9th November 2021 I receive the following email from
eBay for Business <email@example.com>
Tue 09/11/2021 14:05
We’re increasing the visibility of your listings abroad
Hello Henry Walmsley,
To help increase your sales and improve your exports, we’d like to
start translating your listings and creating local versions on
other eBay domains.
This will show local buyers your listings in their own language,
including title, item specifics and item description, and
currency. Listing directly on our international sites can help
increase the visibility of your listings.
We are only doing this to listings that currently have
international shipping enabled and to the markets you enabled
international shipping to. You don’t need to worry about us
enabling it to markets you don’t ship to. As a result of this
process, you might see additional listings in foreign languages in
We will translate 50% of your eligible listings, based on your
store subscription. This is free of charge for you and you will
only pay final value fees when you sell.
This programme is carried out by eBay and enabled by WebInterpret,
a third party company supporting the localisation of listings.
Please click here if you would like to receive a follow-up call to
explain the benefits of the programme (enabled by Webinterpret).
Please click here if you would prefer to be excluded from the
We hope you find this information useful and are available if you
have any questions.
I immediately followed the link and opted-out. This opt-out was done by following
On Saturday 4th December 2021 I noticed that ebay had
signed me up to this service. My account was flooded with
useless, badly translated, overseas listings that would take me
over my (incorrectly applied, but that's another story) selling
The opt-out clearly had not worked, or eBay had ignored it.
So, as I was unable to contact eBay seller support on the
telephone that evening I opted for one of their 'text
chats.' The following conversation ensued:
Why is ebay duplicating all my listings with bad alternate
2021 - 12 - 04
06:56:46 UTC Nitesh
Welcome to eBay Live Help. My name is Nitesh
I'd happy to help you today. Please stay connected while I review
06:57:36 UTC Nitesh
Hello Henry, Good Evening!!
06:57:41 UTC vila_restor
06:57:59 UTC Nitesh
Henry , ebay launched new free service to
increase your sells.
06:58:09 UTC Nitesh
Webinterpret used to charge for the same
06:58:21 UTC Nitesh
However, you can opt out any tim
06:58:46 UTC Nitesh
06:59:10 UTC vila_restor
Question 1. Will these extra listings
contribute to my shop allowance?
07:00:22 UTC Nitesh
07:00:26 UTC Nitesh
duplicate listing will count under selling
07:00:51 UTC Nitesh
You don't have to pay anything for this listing
07:01:12 UTC vila_restor
Question 2: Is it not obvious that my selling
limits will be massively exceeded by this process, thus resulting
in "proper" listings no being renewed?
07:03:34 UTC Nitesh
Henry , listing will renew every month However,
if your limits need increase we will do it for you.
07:03:48 UTC Nitesh
If you wish to no longer benefit from this
service, we can deactivate it at any time for you. Follow the link
and we will stop the process. Please be aware that this might take
a couple of days. You need to be logged in into your eBay-account
in order to use this link: UK - gcx.automatedtranslation DE -
gcx.automatedtranslation FR - gcx.automatedtranslation IT -
gcx.automatedtranslation ES - gcx.automatedtranslation
07:04:32 UTC vila_restor
Question 3: Did I not already deliberately and
explicitly opt-out of this so-called service several weeks ago?
07:05:55 UTC Nitesh
Did you buy this service in past from web
07:06:00 UTC Nitesh
And cancel it?
07:06:09 UTC vila_restor
No, No, and NO.
07:06:40 UTC vila_restor
Non, Niet, Nada, Nein, ebay for so-called
07:06:43 UTC Nitesh
I am sorry I didn;t get it
07:07:02 UTC Nitesh
Do you wish to opt out from this service?
07:07:10 UTC vila_restor
Stop it now, please, Yes.
07:08:03 UTC Nitesh
07:08:39 UTC Nitesh
You can deactivate it at any time for you.
Follow the link and we will stop the process. Please be aware that
this might take a couple of days. You need to be logged in into
your eBay-account in order to use this link: UK -
gcx.automatedtranslation DE - gcx.automatedtranslation FR -
gcx.automatedtranslation IT - gcx.automatedtranslation ES -
07:09:11 UTC Nitesh
Once you place a request it takes 48-72 hours
and it will be stopped
07:09:20 UTC vila_restor
Those links don't work.
07:11:57 UTC Nitesh
PLease stay connected
07:12:10 UTC vila_restor
Please type the full URL or direct me to the
location within my ebay account.
07:12:45 UTC Nitesh
Sure I am sorry as it was working in past
07:14:37 UTC Nitesh
07:15:59 UTC vila_restor
I will point out that this is EXACTLY what I
filled in last time I opted out of this unwanted and Useless
so-called service, so I also wish to complain
07:16:26 UTC Nitesh
07:16:42 UTC Nitesh
May I know you wish to complain over chat?
07:17:06 UTC Nitesh
Please find complaint address here
07:17:07 UTC Nitesh
eBay Complaints Dept. Attn: eBay Buyer
protection PO Box 9473 Dublin 15 Ireland
07:17:36 UTC vila_restor
You mean the Dustbin address? You are now
having a poor joke.
07:17:52 UTC vila_restor
Please read this page, for your evening
07:18:03 UTC Nitesh
May I know whom you wish to complaint
07:18:32 UTC vila_restor
07:19:00 UTC Nitesh
07:19:17 UTC vila_restor
07:19:55 UTC vila_restor
So, that's the opt-out page filled in Again.
How do I now get rid of all the garbage listings that you have
created, ebay for so-called business?
07:20:19 UTC Nitesh
You can end those listing
07:20:26 UTC Nitesh
You need help to end them in bulk?
07:21:03 UTC vila_restor
Oh, I have to end them? No, I can do that,
tracking them all down and doing the work myself. How do I select
the translations for bulk erasure?
07:23:06 UTC Nitesh
May I know on which site you wish to end
07:23:15 UTC vila_restor
07:24:47 UTC Nitesh
07:25:05 UTC Nitesh
Please select all the listing click on action
07:25:52 UTC vila_restor
OK, so select everything except the UK, got it,
and continue doing that for the next however many days.
07:26:15 UTC Nitesh
You wish to end listing on US too?
07:26:35 UTC Nitesh
I am sorry I meant on germany and other sites
07:26:52 UTC Nitesh
if you wish I can ask them to get back to you
to help you to end all listing in on
07:26:56 UTC Nitesh
07:27:58 UTC vila_restor
No, don't worry, I've ended all the garbage
listings now. What a waste of my time, ebay for so-called
business. May I make a prediction?
07:28:24 UTC vila_restor
This will happen again and again, and I will
have to do the same thing over and over.
07:28:29 UTC Nitesh
Thank you once again for highlighting this to
us and most importantly we appreciate your patience and
understanding in the meantime.
07:28:50 UTC Nitesh
You don't have to do itagain and again.
07:29:14 UTC Nitesh
If you wish I can escalate it to higher
authority for you.
07:29:33 UTC vila_restor
Well, let's see what happens, shall we? And see
if my prediction comes true.
07:30:31 UTC Nitesh
I know how it feels and I am so sorry again
07:30:50 UTC Nitesh
If anything was in my hand I would have not let
your listing to get duplicated at first place.
07:31:00 UTC vila_restor
Having spoken personally to the VP of ebay UK
and been ignored this year, I hardly think that "escalating it to
a higher authority" is likely to make a blind bit of difference.
07:31:31 UTC vila_restor
Goodbye for now, another deeply dissatisfied
07:32:32 UTC Nitesh
if you wish I can connect you right away with
Chat ended by vila_restor
I opted-out via a web link again that evening. Nothing
happened, meanwhile over the next two days I busily deleted all of
these listings as they appeared, to avoid my limits being met and
proper listings then going un-renewed.
06-DEC-2022: Webinterpret is Still Working
to Ruin my eBay Account, Stopping Real Listings From Being
Renewed Within Selling Limits
On Monday 6th December 2021 this was still going on, so it's onto
the ebay telephone line of lies to try to make it stop. You
can click on the links below to hear this call in full:
eBay Seller Support Telephone Call Concerning Webinterpret
Translation Service Ruining my eBay Account
Video of eBay Seller Support Telephone Line of Lies:
Webinterpret Translations Ruining My Acount No Permission
1) eBay says "Webinterpret is nothing to do with us. You
signed up to it." Lie.
2) eBay says "We can not stop it. You have to contact
Webinterpret." Really? Another Lie.
3) eBay now deny any knowledge of the opt-out link. Lie.
4) I make my dis-satisfaction clear, and suggest that Murray
Lambell might like to know about the issue.
In the end, maybe it was an email to "Webinterpret" seen below
that stopped my account being flooded with useless listings, maybe
Henry Walmsley, Dec 6, 2021, 22:22 GMT+1:
Stop all webinterpret activity on ebay account vila_restor.
I explicitly refused this so-called service when it was
proposed. I have done so again. Your system continues to Ruin my
account. Stop it immediately. 0238178XXX
Access the ticket by clicking on the url
You can add a comment by replying to this email.
Sales Team UK, Dec 7, 2021, 11:20 GMT+1:
Thank you for submitting your request.
The department have been informed to do the following and your
webinterpret services will be deactivated soon
The activity did
stop soon thereafter.
I should not have to contact a company that I
have never had any dealings with to stop the sabotage of my ebay
account. It is wholly unsatisfactory. This is the astonishing intransigence
of a corporation (eBay) bent on self-destruction,
unless they have something against me personally. If
you think that's likely, I would redirect enthusiastic
readers to the following page:
and Invisible Sales Throttling, Caps, or Limits Related to
UK VAT Thresholds
While we're on the subject,
I am reminded that I went through a very similar procedure way
back on 6th August 2019, when Webinterpret came along and
messed up all my postage rate tables twice without any
permission. I opted-out again way back then, and was
assured that there would be no further webinterpret activity
after emailing firstname.lastname@example.org. At this time I
removed all third party permissions, with webinterpret being a
specific one. Do I have the evidence to prove
this? Yes. Here's the telephone call to the ebay
seller support telephone line of lies:
Webinterpret Mess Up My Postage Rate Tables Twice With No
Permission To Have Any Access To My Account.
In 2019 Carl assures me
that I will never again have any interference from
Webinterpret. That was a lie.
Also, I still have that
email thread, though it's not clear who is the biggest liar
between eBay Carl and Webinterpret Dan Yang:
Henry Walmsley, Aug 6, 13:28 CEST:
Dear Support at Webinterpret,
Twice in the last week I have had content internal to my ebay
listings damaged, specifically, international postage
rates. I have been informed that this may be due to
webinterpret activities and that I can stop this by
asking to be removed from webinterpret activities. I
have further been informed that this will stop the terrible
unwanted machine translation of my ebay listing titles on
international sites, something which I requested some weeks
ago. Here is the official request:
Please cease all webinterpret activities on all ebay listings
belonging to me, those being under the ebay usernames as
Aug 6, 21:49 CEST:
Thanks for reaching out, I hope you are doing well. My name is
Dan, I am a support agent at Webinterpret, will be assisting
you with the request.
Unfortunately I am unable to locate an account with us using
any of the following identities:
Is there an eBay store name that I can use so I could find
you, or simply a listing url that we created for you?
Thanks for help, and look forward to hearing from you.
WebInterpret Support Team
Henry Walmsley, Aug 7, 00:30 CEST:
>Unfortunately I am unable to locate an account with us
using any of the following identities:
Yes. I think that I may have been mislead by an
inexperienced ebay seller "support" telephone person this
morning. I certainly never signed-up for webinterpret, was
surprised to hear it mentioned during the call, and did
not believe what Carl on the telephone was telling me, or,
at least, not *completely*. Here is one on my affected
item number 111121574501
Either Carl on ebay seller support is very wrong and
blaming webinterpret for screwing-up my postage rate
tables when it is yet another ebay site problem, or
something strange related to webinterpret is happening
which I don't want. If you have time, you can listen to
the entire phone call at this link and share it at will:
Either ebay seller "support" need some severe educating,
or webinterpret need to stop screwing with internal
details of my listings. I'm *really* not sure which is the
case. Perhaps you could advise?
Dan Yang, Aug 7, 23:52 CEST:
Thanks for sharing the information.
We aren't able to do anything on your listings unless we
have created account for you, with your permission, in our
system. Right now there isn't any account here associated
with your store. In fact, even with sellers who are using
our services, we only copy their domestic ones and sync
them across all international sites. We do not touch the
listings the sellers created on other sites, like the
listings you created on UK site.
Listings created by us under Postage tab it should be like
this, specifying it's services from outside UK:
Hope this helps.
WebInterpret Support Team
Henry Walmsley, Aug 8, 10:15 CEST:
Thankyou, That's a clear answer.
Confused? I wonder if I will experience any more
Webinterpret shenanigans in the future? If a bet was
available, I'd put money on it.
General email address
checked daily including the spam folders: